Thank you for shopping at nevacup.com. We strive to make returns as easy as possible.
To start a return, contact our support team via the “Contact Us” page within 180 days of receiving your product. For a speedy resolution, please include the following information:
- Name on the order
- Order number
- Detailed description of the problem
- Photos illustrating the issue
- Preference for a replacement or refund
Please be aware that we are not liable for errors made by customers, including spelling or grammatical mistakes, issues with original images, or ordering errors. We recommend carefully reviewing your orders before finalizing your purchase.
For a detailed description of our return policy, please see the information below commend reviewing your orders carefully before completing the purchase.
For a detailed description of our return policy, please refer to the information provided below.
Return Policy
We accept returns for non-sale items within 180 days of receiving your order. Items being returned or exchanged must be in their original condition—unwashed, unworn, with tags attached, and accompanied by a sales receipt. Please review the following guidelines for specific criteria:
Returns Shipping:
– Offering free returns for damaged or defective products is a great customer service strategy. Let me know if you need help refining the policy or promoting it to your customers
– Return cost: 0.00$
Returns Procedure:
After contacting [email protected] and receiving an approved return address, please follow these steps:
- Prepare Your Return Package: Include a printout of your purchase confirmation email with all returned items.
- Ship the Package: Use your local post office or a courier service to send the package to our warehouse. Provide us with the tracking number from the courier or post office.
- Confirmation: Once we receive your items, you will get an email confirmation. We will also notify you via email regarding the approval or denial of your refund request.
If you have any questions or need further assistance, please feel free to contact us at any time. Customer satisfaction is our top priority, and we are dedicated to providing you with the best service possible.
Thank you for choosing Nevacup. For any inquiries, don’t hesitate to reach out through our “Contact Us” page.