Order Exchanges
To ensure a smooth transaction, please double-check your order details—such as size, design, and quantity—before completing your purchase. We are unable to process exchanges for errors in these selections. However, you can cancel your order within 24 hours and place a new one with the correct specifications. Our support team is here to assist with any ordering needs.
Order Cancellations
Timeframe: Within 24 hours of order placement
You can cancel your order within 24 hours of placing it. After this period, your order may have already entered processing, making cancellation impossible. A 10% cancellation fee, calculated based on the total order value, will apply. To request a cancellation, please contact us via email.
Returns and Refunds
Returns are accepted within 180 days of delivery. Beyond this period, the order is considered final and refunds are no longer available. Returns and refunds are permitted under the following conditions:
- Items arriving damaged or broken
- Products differing in design, size, or material from the original order
- Receipt of incorrect items
- Significant deviations from the product description
Ineligible Items for Return or Refund:
- Items that have been worn, washed, or altered
- Defective items not attributable to our oversight
- Items lacking original tags
- Items with minor, fixable thread issues
Returned items must be in their original condition and packaging.
Refund Claim Requirements
When filing a refund claim, please include the following: a shipping label or receipt, proof of purchase, evidence of defects, and any relevant communications, such as email screenshots.
Return and Refund Process
Please send your inquiry along with the required documentation to [email protected]. We will review your claim and respond within 2-3 business days regarding your eligibility. Follow the instructions provided and only ship the package once you receive a confirmation email with the return address. Be sure to provide the carrier’s tracking number for returned items. Please note that customers are responsible for return shipping costs.
Refund Processing Time
Refunds are generally processed within 2 business days of receiving the return. Once we confirm receipt via email, we will issue a full refund, including the original shipping costs. If you experience delays beyond 10-15 days, please contact your bank or credit card company for inquiries about the delayed refund.
Important Notes
Our return policy is valid for 180 days from the delivery date. Within this period, you may return or exchange items, though customers are responsible for the shipping costs. We are not liable for any damages or losses that occur during return shipping. For any issues with ineligible requests or lost returns, customers will need to address these independently.
Before initiating a return, please consult our Support Team for guidance and clarification.
Customer satisfaction is our top priority, and we are committed to assisting you. Thank you for choosing Nevacup. If you have any questions, please don’t hesitate to contact us through the “Contact Us” page.