nevacup BOOKS LOVE CHRISTMAS Sweatshirt

While we strive for perfection, mistakes can happen. We offer reproductions and refunds for order errors. Include photo evidence in your request.

We cover reprinting costs or refunds for:

• Faulty Printing: Blurry, distorted, or incorrect colors.
• Spelling Errors: Mistakes on the product.
• Incorrect Color Delivery: Wrong color sent.
• Unwanted Color Stains: Color stains on the product.
• Other Errors: Any errors from our products or services.
• Damaged During Transit: Broken or damaged products.
• Wrong Product: Incorrect item received.
• Lost in Transit: Lost orders with a correct address.

To request assistance:

1. Submit a return request within 180 business days of receiving your goods.
2. No returns accepted after 14 business days, and returned goods before a request will be forfeited.
3. Customers are responsible for return shipping labels. Instructions will be emailed.
4. Refunds processed in 4-9 business days.

We cannot accept returns for:

• Incorrect print selection.
• Wrong size choice.
• Customer-provided spelling errors or incorrect information (for custom products)